Ordering, delivery and shipping
We strive to make the ordering and delivery process as easy as possible for our customers. Should you have any questions or encounter any other problems, please do not hesitate to contact our customer service. Below we explain how your order is processed and delivered.
- Placing an order
The ordering process at By Kylie is designed to be as simple as possible. First, on the product page, you need to add the desired product to the shopping cart. This is done by clicking on the black button with the text "Add to cart".
It is important to check that you have selected the correct variants. If everything looks good, click the "Proceed to checkout" button. On the information page, fill in the correct address details; make sure that all details are filled in correctly. Once these details are filled in correctly, you can click the "Proceed to shipping" button.
The "Shipping" page provides the opportunity to double-check the address details you have entered. You can also see that every shipment is delivered completely free of charge. As a token of appreciation for our customers, we always cover shipping and delivery costs. You can now proceed by clicking the "Proceed to payment" button.
On the payment page you have several payment options to choose from. At By Kylie, all payment options are protected with SSL encryption, which means you are always assured of a secure payment environment with us.
Swedish customers:
- Klarna (pay later)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal
Once you have selected the correct payment method, click the "Complete Order" button, and you will be directed to the secure payment environment for the payment method you have selected. Follow the instructions on the page to complete your order. If you experience any problems placing your order, you can always contact us.
Shipping costs
We cover the shipping costs for each order. All our products are delivered 100% free to your home with no hidden costs. There is no minimum order quantity.
- Delivery of your order
Have you found the perfect look or accessory on our website? Of course you want to start enjoying it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
In order to offer fair prices on our products, we have chosen to collect packages in bulk and when we reach our minimum limit, we will send them all at once. We hope you understand this and help us create a better and more sustainable world.
Please note: Like many other online stores, we are experiencing higher traffic and delays may occur. Please keep this in mind when ordering. We will do our utmost to deliver your order as quickly as possible.
Below you will see the average time frame for our packages:
- After you place an order, we need 1-3 business days to process your order. On weekdays it will take 1 business day, but if you order on Friday evening or during the weekend it may take a little longer.
- Once your order has been processed, it will be shipped and it will take an average of 20 business days for your order to be delivered.
- Once you have placed an order, you can easily see when your package will arrive in a few days. You will receive a personal tracking number via email which you can use to follow your order via our partner ParcelsApp. See our Track & Trace page for how this works.
To make sure your order is shipped today, you can always contact us (by phone). Our service team is ready to assist you and will be happy to help you make the right choice.
- Delivery of your order
Once your order has been delivered, you can enjoy it! Of course, something can always go wrong. Do you want to exchange or return? Then check out this page .
Defective product?
How sad! Unfortunately, it is possible that your product may be damaged during transport. For this reason, we always send a new product free of charge the first time and unfortunately cannot issue a refund. If the product arrives defective a second time, we will refund the full amount.
Lost package?
If a package has been lost or has not been delivered for logistical reasons, we will always send a new package before applying our return and refund policy.
Customs duties
In some cases, customs may carry out an inspection of the package delivered to you. Unfortunately, the legislation has changed from July 1, 2021, and we unfortunately have no influence on this. In some cases, customs may charge a small fee. Don't worry! We see that this will not happen in 99% of cases. If customs fees are nevertheless charged, please contact us.
Delivery when you are not at home or to a post office
If a package is delivered to your door or left at a post office, By Kylie has already paid the cost of delivery. If the package is not received or not collected from the post office, it will be automatically returned to the supplier, and we reserve the right to deduct €15 from the amount you receive back.
For other questions, you can always contact us.
Address : Boshoek 12, 3791RN Achterveld, Netherlands
Email : info@bykylie.se
SECTION 1 - WHAT DO WE DO WITH YOUR DATA?
When you purchase something from our store as part of the buying and selling process, we collect the personal information you provide, such as your name, address, and email address. When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information that helps us learn more about your browser and operating system. Email Marketing (if applicable): With your consent, we may send you emails about our store, new products, and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, you consent to our collecting and using that information only for that specific purpose. If for any reason we ask for your personal information for a secondary purpose, such as marketing, we will either ask for your express consent directly or give you the opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent to be contacted by us for the continued collection, use or disclosure of your information at any time by contacting us at info@bykylie.de .
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are legally required to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted by Shopify Inc. They provide us with the online platform that enables us to sell our products and services to you.
Your data is stored through Shopify's data storage databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, your credit card information is stored by Shopify. It is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is only retained for as long as necessary to complete your purchase transaction. After the transaction is complete, your purchase transaction information is deleted.
All direct payment gateways comply with PCI-DSS standards, which are managed by the PCI Security Standards Council, a collaborative project between brands such as Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, see Shopify's Terms of Service here ( https://www.shopify.com/legal/terms ) or Shopify's Privacy Policy here ( https://www.shopify.com/legal/privacy ).
SECTION 5 - THE CLEAR
In order to offer you Klarna's payment methods, we may need to send your personal data in the form of contact and order details to Klarna at checkout so that Klarna can assess whether you qualify for their payment methods and to customize these payment methods for you. Your transferred personal data will be processed in accordance with Klarna's own privacy policy."
In Switzerland, Klarna offers its services together with its subsidiary Billpay. If you exchange personal data with Klarna and Billpay, you must explain this in your privacy policy and link to Klarna's and Billpay's local privacy policies. Below is an example of how this could look in your existing privacy policy (specific transferred computer categories must be added, and the text must be translated into your local language):
Billpay/Klarna payment options: In order to offer you Klarna payment options and assess whether you are eligible for their payment options and to customize these options for you, we may transfer your personal data in the form of contact and order details to Klarna and Billpay at checkout. The processing of your personal data is carried out in accordance with applicable data protection legislation and in accordance with the information in Klarna's and Billpay's privacy policy.
SECTION 6 - THIRD PARTY SERVICES
Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary for them to perform the services they provide for us.
However, some third-party providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we are required to provide for your purchase-related transactions. We recommend that you read their privacy policies so that you understand how your personal information will be handled by these providers.
Please note in particular that some providers may be located or have facilities located in a jurisdiction other than yours or ours. So if you choose to complete a transaction involving the services of a third-party provider, your information may be subject to the laws of the jurisdiction in which that provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, your personal information used in completing the transaction may be subject to disclosure under U.S. law, including the Patriot Act.
When you click on links in our store, they may take you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.
Google Analytics: Our store uses Google Analytics to help us understand who visits our website and which pages are visited.
SECTION 7 - SAFETY
To protect your personal information, we take reasonable precautions and follow industry standards to ensure that it is not unreasonably lost, misused, accessed, disclosed, altered or destroyed.
When you provide us with your credit card information, the information is encrypted using Secure Socket Layer Technology (SSL) and stored using AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 8 - COOKIES
Here is a list of the cookies we use. We have listed them here so that you can choose whether to disable cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.). _shopify_visit, no data held, 30 minutes since last visit, Used by our website provider's internal statistics tracker to record the number of visits _shopify_uniq, no data held, expires at midnight (relative to the visitor) the next day, counts the number of visits by a single customer to a store. Card, unique token, held for 2 weeks, stores information about the contents of your shopping cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the store has a password, it is used to determine if the current visitor has access. PREF, persistent for a very short time, set by Google and tracks who visits the store and from where.
SECTION 9 - LIMIT OF CONSENT
By using this website, you represent that you have reached the legal age of majority in your state or province of residence, or that you have reached the legal age of majority in your state or province of residence and that you have given us your consent to your minor dependents using this website.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this Privacy Policy at any time, so please check back regularly. Changes and clarifications are effective immediately upon posting to the Site. If we make material changes to this Policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances we may use and/or disclose it. If our company is acquired or merged with another company, your data may be transferred to the new owners so that we can continue to sell products to you.
SECTION 11 - CHANGES TO THIS PRIVACY POLICY
General Terms and Conditions for Text Marketing: We use a text messaging platform that is subject to the following terms and conditions. By opting in to our text marketing and messaging, you agree to these terms and conditions. By entering your phone number at checkout and initiating a purchase transaction, opting in via our subscription form or a keyword, you consent to us sending you text messages (for your order, including reminders of cancelled orders) and text marketing offers. You acknowledge that consent is not a condition of a purchase. Your phone number, name and purchase details are sent to our SMS platform "SMSBump Inc, a company within the European Union with its registered office in Sofia, Bulgaria, EU. This data is used to send you targeted marketing information and messages. When text messages are sent, your phone number is transferred to an SMS operator to ensure the delivery of the messages. If you wish to opt out of marketing SMS and messages, please reply STOP to each mobile message sent by us or use the unsubscribe link provided in each of our messages. You are aware and agree that alternative unsubscribe methods, such as the use of other words or requests, are not considered appropriate unsubscribe methods. Message and data rates may apply. If you have any questions, please send a text message with the text "HELP" to the number from which you have received messages. You can also contact us for more information. If you wish to opt out, please follow the instructions above.
QUESTIONS AND CONTACT INFORMATION
If you would like to access your personal data, correct, supplement or delete it, make a complaint or simply have more information, please contact our data protection officer at info@bykylie.se .
Company name : By Kylie Stockholm
Email : info@bykylie.se
Customer service : Monday to Friday between 09:00 and 17:00.