Beställning, leverans och frakt
We strive to make the ordering and delivery process as easy as possible for our customers. Should you have any questions or encounter any other problems, please do not hesitate to contact our customer service. Below we explain how your order is processed and delivered.
- Placing an order
The ordering process at By Kylie is designed to be as simple as possible. First, on the product page, you need to add the desired product to the shopping cart. This is done by clicking on the black button with the text "Add to cart".
It is important to check that you have selected the correct variants. If everything looks good, click the "Proceed to checkout" button. On the information page, fill in the correct address details; make sure that all details are filled in correctly. Once these details are filled in correctly, you can click the "Proceed to shipping" button.
The "Shipping" page provides the opportunity to double-check the address details you have entered. You can also see that every shipment is delivered completely free of charge. As a token of appreciation for our customers, we always cover shipping and delivery costs. You can now proceed by clicking the "Proceed to payment" button.
On the payment page you have several payment options to choose from. At By Kylie, all payment options are protected with SSL encryption, which means you are always assured of a secure payment environment with us.
Swedish customers:
- Klarna (pay later)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal
Once you have selected the correct payment method, click the "Complete Order" button, and you will be directed to the secure payment environment for the payment method you have selected. Follow the instructions on the page to complete your order. If you experience any problems placing your order, you can always contact us.
Shipping costs
We cover the shipping costs for each order. All our products are delivered 100% free to your home with no hidden costs. There is no minimum order quantity.
- Delivery of your order
Have you found the perfect look or accessory on our website? Of course you want to start enjoying it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
In order to offer fair prices on our products, we have chosen to collect packages in bulk and when we reach our minimum limit, we will send them all at once. We hope you understand this and help us create a better and more sustainable world.
Please note: Like many other online stores, we are experiencing higher traffic and delays may occur. Please keep this in mind when ordering. We will do our utmost to deliver your order as quickly as possible.
Below you will see the average time frame for our packages:
- After you place an order, we need 1-3 business days to process your order. On weekdays it will take 1 business day, but if you order on Friday evening or during the weekend it may take a little longer.
- Once your order has been processed, it will be shipped and it will take an average of 20 business days for your order to be delivered.
- Once you have placed an order, you can easily see when your package will arrive in a few days. You will receive a personal tracking number via email which you can use to follow your order via our partner ParcelsApp. See our Track & Trace page for how this works.
To make sure your order is shipped today, you can always contact us (by phone). Our service team is ready to assist you and will be happy to help you make the right choice.
- Delivery of your order
Once your order has been delivered, you can enjoy it! Of course, something can always go wrong. Do you want to exchange or return? Then check out this page .
Defective product?
How sad! Unfortunately, it can happen that your product is damaged during transport. For this reason, we always send a new product free of charge the first time and unfortunately cannot issue a refund. If the product arrives defective a second time, we will refund the full amount.
Lost package?
If a package has been lost or has not been delivered for logistical reasons, we will always send a new package before applying our return and refund policy.
Customs fees
In some cases, customs may carry out a check on the package delivered to you. Unfortunately, the legislation has changed from July 1, 2021, and we unfortunately have no influence on this. In some cases, customs may charge a small fee. Don't worry! We see that this will not happen in 99% of cases. If customs fees are still charged, please contact us.
Delivery when you are not at home or at a post office
If a package is delivered to your door or left at a post office, By Kylie has already paid the cost of the delivery. If the package is not received or not collected from the post office, it will be automatically returned to the supplier, and we reserve the right to deduct €15 from the amount you receive back.
For other questions, you can always contact us.
Address : Boshoek 12, 3791RN Achterveld, Netherlands
Email : info @bykylie.se